Patient Records & Complaints

Consumer access to health records and consumer complaints

Pursuant to Texas House Bill 4224 and Section 181.105 of the Texas Health and Safety Code, please be advised of the following. This notice is posted here and at our office.

A. How to request access to health care records from Care Chiropractic

Who to contact: Dr. Mason Steen, DC, owner, or any front desk staff member.

How to submit a request:

• In person at 5113 Wayland Dr, Odessa, TX 79762
• By phone at (432) 550-2273
• By email at drsteencare@gmail.com
• By mail to Care Chiropractic, 5113 Wayland Dr, Odessa, TX 79762

What to include with your request:

• Your full name and date of birth
• A phone number where we can reach you
• The dates of service or records you are requesting
• The format you prefer (paper or electronic)
• Where the records should be sent, if not picked up in person

We will verify your identity, or your legal authority if you are requesting records as a personal representative, before releasing records.

Timeframe for our response: electronic records are provided within 15 business days of our receiving your written request, the timeline Texas law sets, and usually sooner. Other formats are provided within 30 days. A reasonable, cost-based fee may apply as allowed by law.

B. How to contact the disciplinary and licensing authority for Care Chiropractic

The disciplinary and licensing authority for chiropractors in Texas is the Texas Board of Chiropractic Examiners (TBCE):

• Website: www.tbce.texas.gov
• Email: licensing@tbce.texas.gov
• Phone: (512) 305-6700
• Fax: (512) 305-6705
• Address: 1801 Congress Avenue, Ste. 10.500, Austin, Texas 78701-1319

C. How to file a consumer complaint under Section 181.103 of the Texas Health and Safety Code

• How to file a complaint: texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
• Where to file a complaint: texasattorneygeneral.gov/consumer-protection
• You may also raise any concern with us directly: contact Dr. Mason Steen at (432) 550-2273 or drsteencare@gmail.com. We will not retaliate against you for filing a complaint.
• Complaints about how your health information was handled may also be filed with the U.S. Department of Health and Human Services Office for Civil Rights: hhs.gov/hipaa/filing-a-complaint.

For how we use and protect your health information, see our Notice of Privacy Practices.